Problem with switch

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rclark
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Problem with switch

Mon May 13, 2024 3:16 pm

Have WS-12-250-AC that is complaining about finding no fan. Went into the field today and swapped out the fan. Switch still says no fan found. The MAC is ec:13:b2:65:df:88, don't know if under warranty.

Thanks
Ray

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sakita
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Re: Problem with switch

Tue May 14, 2024 11:34 am

You can put your MAC address into the RMA page and see...

https://rma.netonix.com/rma_create

...for example, I just punched in a MAC from a switch from 2015 and it confirmed that it is too old for RMA :-)
Today is an average day: Worse than yesterday, but better than tomorrow.

thomas
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Re: Problem with switch

Wed May 15, 2024 3:32 pm

boot up the switch and check the 24V rail voltage on the status page, if missing 24v rail (common problem) then fan won't spin.

drop me a line for out of warranty repairs, repairs AT isptechnology DOT ca

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