RMA Issues

Post a reply
jsykes
Member
 
Posts: 2
Joined: Tue Apr 14, 2020 6:59 pm
Has thanked: 0 time
Been thanked: 0 time

RMA Issues

Mon May 10, 2021 5:16 pm

Who should I contact at Netonix for RMAs that have been shipped, but progress shows still waiting to receive RMA? I have proof of delivery from UPS that the switches were delivered.

UPS Tracking: 1ZFA14040370313074


RMA Numbers:
20210038
20210039
20210040
Delivered on 3/19/21
Signed for by McCabe
Top
User avatar
sirhc
Employee
Employee
 
Posts: 7415
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1608 times
Been thanked: 1325 times

Re: RMA Issues

Fri May 14, 2021 5:06 pm

You should login to RMA portal and read each RMA, they were completed 3 days ago

38 - completed - REPAIR
39 - completed - warranty
40 - completed - warranty

Follow instruction on RMA 20210038 and pay for that repair and your units will ship back as a group
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.
Top
jsykes
Member
 
Posts: 2
Joined: Tue Apr 14, 2020 6:59 pm
Has thanked: 0 time
Been thanked: 0 time

Re: RMA Issues

Thu May 27, 2021 7:41 pm

This information was not helpful as this post was written before the RMA were updated. How would I obtain information as to why these power supplies are failing? I have ordered approx. $40k worth of switches that re continuing to fail power supplies. I have two more that need to be RMAed as of today.
Top
Post a reply
Return to General Discussion

Who is online

Users browsing this forum: No registered users and 22 guests