RMA Issues

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jsykes
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RMA Issues

Mon May 10, 2021 5:16 pm

Who should I contact at Netonix for RMAs that have been shipped, but progress shows still waiting to receive RMA? I have proof of delivery from UPS that the switches were delivered.

UPS Tracking: 1ZFA14040370313074


RMA Numbers:
20210038
20210039
20210040
Delivered on 3/19/21
Signed for by McCabe
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sirhc
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Re: RMA Issues

Fri May 14, 2021 5:06 pm

You should login to RMA portal and read each RMA, they were completed 3 days ago

38 - completed - REPAIR
39 - completed - warranty
40 - completed - warranty

Follow instruction on RMA 20210038 and pay for that repair and your units will ship back as a group
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jsykes
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Re: RMA Issues

Thu May 27, 2021 7:41 pm

This information was not helpful as this post was written before the RMA were updated. How would I obtain information as to why these power supplies are failing? I have ordered approx. $40k worth of switches that re continuing to fail power supplies. I have two more that need to be RMAed as of today.
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