ws-12-250-DC Not Booting

[ambrose]

Hey guys,
I have got a ws-12-250-DC that does not respond to anything ..
The power LED comes on when i power it, i can also see the LEDS on inside come on , the fan comes on

I have tried the recovery tool following this guide https://forum.netonix.com/viewtopic.php?f=17&t=5902&sid=f7b6914a847b420930ac53b688eed9d1 but its stuck on tranfsering recovery file.tar.gz...

Has anyone had a similar issue..
Any ideas and pointers are appreciated..

Thanks

[Stephen]

The best place to start would be using PuTTY (or equivalent) to watch the serial output on a fresh boot.

Post the results here. It might help us understand what the trouble is.

[ambrose]

Thanks for the response.

The switch does not spit out anything on serial when booting..
Take a look the putty image.
When i open the connection there is nothing on the terminal, even rebooting changes nothing..

[ambrose]

@stephen, any feedback..

[Stephen]

Sorry just saw this one.

If there is no output at all on PuTTY, then there is likely a hardware failure, like the flash chip or vitesse core was damaged.

It will have to be RMA'd for repair.