Netonix Forums

Hello All,
Would you be able to provide me a status on my RMA 2023004
Thank you.
Paul...

Hello,
I would appreciate a representative letting me know the repair status of my my RMA 2023004
Thank you.
Paul...

Did you log into the RMA portal & check status?

Hi Dave,
Yes I did, I am logged into the RMA right now and I see no information other than what I entered and that a warranty was considered issued. Or do I eat crow.
According to UPS the package was received and signed for on January 23, 2023 at 9:53 am.

Any help would be appreciated.
Paul...

Gentlemen,
I now have 2 each units with authorized RMA's that are in your possession, 20230004 and 20230020. I have received no acknowledgement if they were received by you other than the notice from UPS that they were delivered and signed for. I have logged into the RMA portal and see no indication or flag of any receipt of products.

Can you tell me a approximate date as to when you will review these items. If I may suggest, if you can send email status updated when products' are received, on the bench and when shipped this would help a lot. If you already are providing this service I have not been receiving these emails.

Thank you for your time.

Paul...

Paul...we are kinda on hold working on RMA boards as we are waiting for RMA replacement boards to arrive in house...boards are expected this week so Chris should update you next week.

Dave,
Per your reply to me on March 2, 2023, over three weeks ago, you stated you were waiting for replacement boards to arrive and that "CHRIS should update me next week". I have not herd from Chris or any other person at Netonix. Please let me know what is going on with my two RMA units.
Again my RMA units are 20230004 and 2023020

You have an great product but for a company that provides an excellent communications product you communications with your customers on service is really sub par.

Please let me what is going on with my units!

Paul...

I asked chris to respond..

you should get chris to reach out to me, I'd be happy to help out with in and out of warranty repairs, at least for your canadian clients. I could also handle SOC/port block replacements for your harder to repair boards

Dave,
Its been another 2 weeks since you said "I asked chris to respond." and again I have seen no response.
Can you please escalate this issue to your management. From my perspective Chris is unresponsive.

Again I am very disappointed in your company with its lack of customer communications.

And please, no more working through bulletin boards. Please email me directly.

Paul...