Netonix Forums

Good day, we placed an order for new PCB's on the 11th of Dec 2019. To date we have not heard anything from your company.

Please check order - 145007566

Did you follow the instructions?

CLICK IMAGE BELOW TO VIEW PICTURE FULL SIZE


We would overlook not having permission as this is an international order.

BUT sending you boards that are not programmed are useless to you.

We need the MAC address of the unit the board is to replace.



Login in to the web store and place the MAC addresses to be programmed for the board in the comments section which you should have done at checkout.

Where does it say "Please use the comment section to list the replacement mac addresses?" You know what Chris with that attitude I will just take my business elsewhere, please give me a full refund ASAP. Nobody from Netonix attempted to make any contact with me saying that I missed the comment section which is how I would'v treated one of my customers. One full month later and all you can say is that I didn't follow your vague instructions.

Order canceled and card refunded. It may take several days for funds to hit your account

Thank you for the swift response