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Bad sensor or is the CPU really that hot?

Posted: Tue Jun 06, 2017 8:07 pm
by highlands
I have a unit that the CPU is reading 222c

Do you think it is a bad sensor reading or is it really that hot?

Re: Bad sensor or is the CPU really that hot?

Posted: Tue Jun 06, 2017 8:24 pm
by Dave
what model & what firmware are you running?

Re: Bad sensor or is the CPU really that hot?

Posted: Sun Jun 11, 2017 12:44 pm
by highlands
We remotely rebooted the unit twice. Then we upgraded to 1.4.7 and still had reading between 220 and 224. After that we decided to make a site visit and do a swap out as we did not want a failure at a time when would be harmful to the customers. As a last 'hail Mary" play and since we were on site with a programmed replacement we power cycled the unit and it came back normal. The reason we tried this out is, our site techs carry a handheld FLIR imager and we could tell there was no part inside that hot or else the case would have had a big 'hot spot' where that processor is.

John


Captured WS-12-DC .JPG

Re: Bad sensor or is the CPU really that hot?

Posted: Sun Jun 11, 2017 1:48 pm
by Dave
hmmm, thanks for the update, we will look into this, as this is a software bug as the max possible temp is 125 degrees C.